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This one decision slashed the CTO’s salesforce costs by 40%!

It wasn’t the hiring process or using the right tools. They outsourced their project to a salesforce managed service provider, because they lacked resources and needed expert guidance. When you partner with the right salesforce development company they’ll help you more than just bringing your overhead costs down:

1. Help increase your revenue

2. Increase your business efficiency 

3. Improve customer satisfaction

On the other hand, many Fortune 500 companies have their own internal team of Salesforce developers. Managing customer expectations and the CRM capabilities comes naturally to them and can provide consulting to other businesses.

If you’re confused about how you can leverage Salesforce to its full potential? Should you invest in managed salesforce services or hire an internal team?

Then this article is for you. Read on to find the differences between the two.

Navigating Your Salesforce Strategy

Salesforce is a platform that will evolve continuously. If your Salesforce structure cannot manage your complex sales processes, it’ll pose an issue for your business.

But here’s the real challenge: Most internal teams aren’t built for that kind of evolution. Irrespective of your industry, your Salesforce platform will need support for everything. Whether it is marketing or managing your customer relationship.

And the sad part is that many businesses still struggle with agility. They might have a team that can handle it all; the result might be the same: Slow response times and rising backlogs.

And that’s exactly why the debate between in-house team and Salesforce managed services. Businesses are rethinking their approach.

What In House Managed Salesforce Service Support Looks Like

Before we dive into the comparison, we need to know what in-house entails. Building an internal team is definitely the safest bet. You know them; they know you. There’s direct control and you get a sense of ownership.

Key advantages include:

• You have in-house experts who are familiar with your workflows.
• There’s direct collaboration across departments.
• You get faster responses.

But on the downside -

• Your team will be burnout when the pressure is high
• The cost of retaining full-time employees is higher
• Finding the right talent can be challenging.

What Managed Salesforce Services Look Like

When you work with a Salesforce service provider, they handle everything from platform updates to managing your long-term strategy. Think of them as your external team, but at an additional cost.

A Salesforce managed company will offer -

• 24X7 Admin and Development Support
• Salesforce Consulting Service
• Data Optimization
• Custom App Development
• Salesforce Implementation Services

Key Advantages:

• You pay only for the service you use.
• Get certified experts on demand.
•  Stress on maintaining Salesforce platform reduces significantly.

With salesforce implementation services you get Client Success Manager, KPI dashboards, and ongoing consulting – All wrapped in one.

Comparison: In-House Team Vs Salesforce Managed Services

Category	In House	Salesforce Managed Services
Cost	High, Fixed	Predictable monthly expense
Expertise	Limited to team skillset	Access to broad certified expertise
Availability	Business hours and vacation downtime	24X7 Support
Onboarding Time	1–3 months or more	Immediate resource availability
Retention	High cost to rehire and retrain	Vendor managed
Downtime Risk	Higher due to lean staff	Lower, managed redundancies
Scalability	Time-consuming and expensive	Scale up/down as needed

Challenges of Each Approach

While both options have their own strengths, you should be aware of the challenges each of them faces. An in-house team may lack expertise compared to a salesforce development company. This can impact the effectiveness of your Salesforce platform.

On the other hand – Investing in expert Salesforce managed services will increase your dependency on them. Adding more features to customize your Salesforce platform will also increase the cost.

Be mindful of both the pros and cons before making your decision!

Managed Salesforce Provider Vs In-House Team: Which Option to Choose?

If you’re looking to scale your business quickly, reduce costs, and get expert guidance, then Salesforce managed services is your solution. These Salesforce consultants have a deep knowledge of industry trends and have worked with clients in different industries.

However, if you don’t want to spend too much time explaining your workflow and prioritize transparency across teams, then have your own in-house team. You’ll have better control over the project as compared to a third-party vendor.

Final Words: Salesforce Managed Company Vs In-House

As the debate between in-house and managed salesforce provider continues, it really comes down to several factors such as -

• Project Size
• Budget
• Operational requirements of the business
• Project Deadlines

Depending on these factors, you should make the decision that best suits your business. If you already have a strong IT team and full control over your systems, then having an in-house team is ideal.

But if you need niche expertise, then collaborate with a vendor that provides Salesforce managed services. Remember, there is no right or wrong answer to this debate. Go for a solution that best meets your requirements.